Privacy Policy

At Jali, we value your privacy. This policy explains how EAT JALI LLC (“Jali”, “we”, “us”, “our”) handle your information when you visit our website, join our mailing list, order from our kitchen, engage with us on social media platforms or other marketing activities, or engage with us in offline activities at physical locations or pop-up events described in this Privacy Policy.

1. Information We Collect

a. Information You Provide. We may collect personal information you voluntarily provide, such as your name, email address, phone number, and/or order or payment information. Payments are processed by a third party (Toast); we do not store your full credit card details. b. Device and Usage Information. When you visit our website, we automatically collect certain information about your device and how you interact with our site. This may include, but is not limited to, IP address (used to estimate general location such as city or region), browser type and device type, pages visited and time spent on pages, navigation paths and interactions. c. Cookies and Tracking Technologies. We may use cookies and similar technologies to improve website functionality, understand and analyze user behavior, and enhance your browsing experience. You can adjust your browser settings to refuse cookies.

2. Information Collected from Other Sources

We may receive additional information about you from third parties such as social media or third-party platforms. If you communicate with us or interact with us through a third-party platform, we may collect information about you such as your name, your username, the communications, and any information or content you have permitted the platform to disclose to us. The third-party platform provider’s privacy policy will apply to your interactions with the platform and its collection, use and disclosure of your information, including when you interact with pages that we maintain on social media platforms. You can review your privacy settings in your social media or other third-party accounts to understand what information is disclosed to us through these third parties. We may also receive information from marketing partners, such as companies that have entered joint marketing relationships or other joint ventures with us.

3. Use and Sharing of Information

We use the information we collect to provide and operate our website and services, process orders and transactions, communicate with you (including confirmations, updates, and marketing promotions), improve our products, services, and customer experience, monitor and analyze usage trends, conduct interest-based advertising, and comply with legal obligations. We may share your information with third-party service providers that help us operate our business, including payment processors, website hosting and analytics providers, marketing and communication tools, joint marketing partners and joint ventures, legal authorities, and professional advisors such as lawyers, consultants, bankers, auditors, and insurers. These providers only use your information as necessary to perform their services. We require all third parties to maintain the security of your information. In the event of an actual or prospective business transaction (mergers, financing, sale, dissolution, transfer of all or part of our business or assets), we may disclose your information to parties in that transaction and their representatives. In the unlikely event of bankruptcy, insolvency, or a similar proceeding, your information may also be transferred as an asset.

4. Data Retention

We retain your information only as long as we deem it necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes and enforce agreements.

5. Your Rights and Choices

Depending on your location, you may have the right to access or request a copy of your personal information, request correction or deletion of your data, and opt out of marketing communications. To exercise these rights, please contact us at the email below.

6. Data Security

We take reasonable measures to protect your information, but security risk exists in all internet and information technologies, and we cannot guarantee absolute security of your information.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

8. Children’s Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us by email at team@eatjali.com