Terms of Use

Please read these Terms of Use (“Terms”) carefully. By accessing or using EAT JALI LLC (“Jali”) Services (as defined below), you agree to be bound by these Terms. References to “you,” “User” and “Users” in this Agreement refer to all individuals and other persons who access or use the Services, including, without limitation, any companies, organizations or other legal entities that access or use the Services through their respective employees, agents or representatives. Do not use the Services if you do not agree to be bound by these terms. These Terms affect your legal rights, including an arbitration agreement, class action waiver, jury trial waiver, governing law and venue. Please read them carefully. Jali is a healthy, homestyle Chinese kitchen offering fresh meals with traditional flavors and whole ingredients. These Terms govern your access to and use of our websites, online ordering platform, mobile text program, third party messaging platforms, and other online services or programs (collectively, the “Services”). Your use of the Services indicates your acceptance of these Terms.

1. Use of Our Services

You agree to use our Services only for personal, non-commercial, lawful purposes and in accordance with these Terms. You must be at least 18 years of age to place an order through our website or other platforms. You may not use the Services in any way that violates applicable laws or regulations, attempt to gain unauthorized access to any part of the Services, interfere with or disrupt the functionality or security of the Services, or use the Services to transmit harmful, fraudulent, or misleading content.

2. Online Orders and Payments

If you place an order through our Services, you agree that all information you provide is accurate and complete. Prices, menu items, and availability are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion, including after payment. Payment processing is handled by third-party providers. Your payment information is transmitted securely and not stored on our servers.

3. Refunds, Cancellations, and Modifications

All sales are final once an order has been prepared or fulfilled. We will attempt to accommodate changes if requested early but cannot guarantee modifications once preparation begins. Refunds are issued at our discretion. If you are dissatisfied with your order, please contact us within 24 hours with your order details and a description of the issue. Jali will review all claims in good faith and may offer a replacement, store credit, or refund at our discretion. If approved, refunds will be applied to the original form of payment and may take 5–10 business days to process.

4. Delivery and Pickup

Delivery times are estimates and not guaranteed. We are not responsible for third-party delivery issues. You are responsible for timely pickup (within 30 minutes of order completion). Quality issues after delay are not our responsibility.

5. Food Allergies

Jali prepares foods that may contain or come in contact with common allergens including tree nuts, peanuts, soy, wheat/gluten, eggs, and sesame. We take reasonable precautions to prevent cross contamination, but we cannot guarantee that any item is free from allergens due to shared kitchen environments. If you have a food allergy or dietary restriction, please contact us directly before purchasing. Customers with severe allergies purchase and consume our products at their own risk.

6. Intellectual Property

All content appearing on Jali’s website or social media pages, including but not limited to text, name, logo, branding, photographs, illustrations, recipes, and menu descriptions, is the exclusive property of EAT JALI LLC and is protected by applicable U.S. copyright, trademark, and other intellectual property laws. You are granted access to our website and services for personal, non-commercial use and may not copy, reproduce, distribute, modify, or use our content without prior written permission.

7. User Content and Social Media

If you post, tag, or otherwise share content with us on social media or through our Services (including reviews, photos, or comments) in connection with Jali, you grant Jali a non-exclusive, royalty-free, worldwide license to use, reproduce, repost, and display that content for marketing and promotional purposes. You represent that you own or have the right to share such content and your content does not violate any laws or third-party rights. We reserve the right (but not the obligation) to remove or moderate user content at our discretion, without notice. You agree not to post content that is defamatory, obscene, fraudulent, threatening, or otherwise unlawful.

8. Third-Party Services

Our Services may include links to or integrations with third-party platforms (such as payment processors, delivery services, or social media platforms). We are not responsible for the content, policies, or practices of these third parties. Your use of those services is governed by their respective terms.

9. SMS and Email Communications

By providing your phone number or email address through our Services, you consent to receive communications from us, which may include order confirmations and updates, customer service messages, marketing or promotional messages (where permitted by law). You may opt out of marketing communications at any time by following unsubscribe instructions in emails or replying “STOP” to SMS messages (if applicable). Message and data rates may apply.

10. Chargebacks

You agree to contact us before initiating disputes. Fraudulent disputes may result in refusal of service.

11. Acceptable Conduct

We may refuse service for abusive or fraudulent behavior.

12. Disclaimers

Our Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we make no warranties regarding the accuracy or availability of the Services. We do not guarantee that the Services will be uninterrupted or error-free. Menu descriptions, nutritional information, and dietary labels (if provided) are done to the best of our ability, for general informational purposes only and may change.

13. Limitation of Liability

To the fullest extent permitted by law, Jali and its owners, employees, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or related to your use of (or inability to use) the Services. To the fullest extent permitted by law, Jali’s total cumulative liability to you for any and all claims arising out of or related to the Services shall not exceed the greater of: (a) one hundred U.S. dollars ($100), or (b) the total amount paid by you to Jali in the twelve (12) months immediately preceding the event giving rise to the claim. These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise), even if Jali has been advised of the possibility of such damages.

14. Indemnification

You agree to indemnify and hold harmless Jali and its owners, employees, and affiliates from any claims, damages, or expenses arising from your use of the Services, your violation of these Terms, or your violation of any third-party rights.

15. Privacy

Your use is governed by our Privacy Policy.

16. Changes

We may update these Terms from time to time. Changes will be posted on this page with a revised “Last Updated” date. Your continued use of the Services constitutes acceptance of the updated Terms.

17. Dispute Resolution & Arbitration

a. Mandatory Pre-Dispute Notice and Informal Resolution. Before initiating any arbitration or legal proceeding, you agree to provide Jali with a written notice of dispute (“Notice”) describing the nature of the issue and the relief sought. The Notice must be sent to: team@eatjali.com. Both parties agree to engage in good faith efforts to resolve the dispute informally for a period of thirty (30) days from receipt of the Notice. No arbitration or legal action may be initiated during this period. b. Binding Arbitration. If the dispute is not resolved within the 30-day period, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved exclusively by final and binding arbitration, except as otherwise provided below. Arbitration shall be administered by the American Arbitration Association (AAA) under its applicable Consumer Arbitration Rules. The arbitration will be conducted by a single arbitrator. The arbitration may be conducted virtually or in New York, New York, at Jali’s discretion. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this arbitration agreement. c. Arbitration Costs. Each party shall bear its own attorneys’ fees and costs, unless otherwise required by applicable law or determined by the arbitrator. Filing, administrative, and arbitrator fees will be allocated in accordance with the AAA rules. d. No Class Actions. You agree that any dispute will be resolved on an individual basis only, and not as part of a class, collective, or representative action. You expressly waive any right to participate in a class action lawsuit, participate in a class-wide arbitration, and act as a private attorney general. e. Jury Trial Waiver. To the fullest extent permitted by law, you and Jali waive any right to a trial by jury in any proceeding. f. Exceptions. Notwithstanding the foregoing, EAT JALI LLC may seek injunctive or equitable relief in a court of competent jurisdiction for misuse of intellectual property or unauthorized use of the Services. g. Venue and Governing Law. Any arbitration or permitted court proceeding shall take place in New York, New York, and these Terms shall be governed by the laws of the State of New York, without regard to its conflict of law principles.

18. Contact

If you have any questions, concerns, or feedback regarding these Terms of Use, please contact us by email at: team@eatjali.com